Store Operations
ISBN: 9788177225167
304 pages
eBook also available for institutional users
For more information write to us at: acadmktg@wiley.com
Description
This book in Store Operations is designed to meet the need of all categories of readers, particularly, students of management and commerce. It provides an in-depth coverage of store concepts, day-to-day activities, practical aspects of operations and managing the system, starting with store opening and ends with store closing. The entire text is divided into 15 chapters. The text also provides case studies with examples. Thus, it is a pedagogically ideal book for students.
Part I: Introduction to Retails and Store
Chapter-1 Introduction to Retail
Chapter-2 Introduction to Store
Chapter-3 Store Opening and Closing
Chapter-4 Annual Business Plan
Part II: Front Operations and Merchandizing
Chapter-5 Store Employees and Services
Chapter-6 Store Readying
Chapter-7 Customer in Store
Chapter-8 Retail Front End Operations
Part III: Stock Management
Chapter-9 Distribution Center Operations
Chapter-10 Goods Handling in Store
Chapter-11 Merchandize Handling
Part IV: Administrative and Employee Management
Chapter-12 Store Administration
Chapter-13 Store HR Policies
Part V Security Management
Chapter-14 Store Security
Chapter-15 Pilferage and Shoplifting
Annexures