Soft Skills: An Integrated Approach to Maximise Personality

Preface

Acknowledgement

Authors’ Profiles

Chapter 1 Soft Skills vs Hard Skills: An Introduction

• Introduction
• Skills to Master
• Academia – Industry Connect
• Softening of the Hard Skills
• Interdisciplinary Relevance
• Global Perspectives on Soft Skills
• National Initiatives and Priority
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: Management of Teachers

Section 1 Social Skills

Chapter 2 Personality Development

• Knowing Yourself
• Positive Thinking
• Johari’s Window
• Communication Skills
• Non-verbal Communication
• Physical Fitness
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: Harsha Real Estates

Chapter 3 Emotional Intelligence

• Meaning and Definition
• Need for Emotional Intelligence
• Intelligence Quotient versus Emotional Intelligence Quotient
• Components of Emotional Intelligence
• Competencies of Emotional Intelligence
• Skills to Develop Emotional Intelligence
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: Shipra Technologies

Chapter 4 Etiquette and Mannerism

• Introduction
• Professional Etiquette
• Technology Etiquette
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: TSMPL Steel
• Caselet 2: IBM India Pvt. Limited

Section 2 Academic Skills

Chapter 5 Communication Today

• Introduction
• Significance of Communication
• GSC’s 3M Model of Communication: A Simple Approach
• Vitality of the Communication Process
• Virtues of Listening
• Fundamentals of Good Listening
• Nature of Non-Verbal Communication
• Need for Intercultural Communication
• Communication in a Digital World
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: Communication Skills for Life

Chapter 6 Employment Communication: Resume and Job Application

• Introduction
• What is a Resume?
• What is a Curriculum Vitae?
• What is a Scannable Resume?
• How to Develop an Impressive Resume
• Different Formats of Resume
• Job Application or Cover Letter
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: Placement Puzzle

Chapter 7 Professional Presentation

• Nature of Oral Presentation
• Planning a Presentation
• Preparing the Presentation
• Delivering the Presentation
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: Crusader of Women Empowerment

Chapter 8 Job Interviews

• Introduction
• Importance of Resume
• Definition of Interview
• Background Information
• Types of Interviews
• Preparatory Steps for Job Interviews
• Interview Skill Tips
• Changes in the Interview Process
• Frequently Asked Questions During Interviews
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Books
• Movies to Watch
• Caselet 1: Interview Plan

Chapter 9 Group Discussion

• Introduction
• Ambience / Seating Arrangement for Group Discussion
• Importance of Group Discussions
• Difference between Group Discussion, Panel Discussion and Debate
• Traits Evaluated in Group Discussions
• Types of Group Discussions
• Topic-based Group Discussion
• Case-based Group Discussion
• Tips for Successful Participation in Group Discussion
• Individual Traits
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: Group Discussion
• Caselet 2: Group Discussion

Section 3 Professional Skills (Career Planning)

Chapter 10 Creativity at Workplace

• Introduction
• Current Workplaces
• Creativity
• Motivation
• Nurturing Hobbies at Work
• The Six Thinking Hat Method
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Books to Read
• Movies to Watch
• Caselet 1: Development of Accompli – by Motorola

Chapter 11 Ethical Values

• Introduction
• Ethics and Society
• Theories of Ethics
• Correlation between Values and Behaviour
• How to Nurture Ethics
• Importance of Work Ethics
• Problems in the Absence of Work Ethics
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: Alpha Chocolate Pvt. Ltd.
• Caselet 2: Satyam Computer Services Limited

Chapter 12 Capacity Building: Learn, Unlearn and Relearn

• Introduction
• Need and Importance of Capacity Building
• Elements of Capacity Building
• Zones of Learning
• Ideas for Learning
• Strategies for Capacity Building
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: Intel India Capacity Building

Chapter 13 Leadership and Team Building

• Introduction
• Leader and Leadership
• Leadership Traits
• Culture and Leadership
• Leadership Styles
• Leadership Trends
• Team Building
• Types of Teams
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Films to Watch
• Must Read
• Caselet 1: Maithri Industries CEO: Making of a Good Leader
• Caselet 2: Coping with the HudHud Crisis: Making of a Good Leader

Chapter 14 Decision Making and Negotiation

• Introduction
• What is Decision Making?
• Steps for Decision Making
• Decision Making Techniques
• Negotiation Fundamentals
• Negotiation Styles
• Major Negotiation Concepts
• Summary
• Chapter Review
• Direct Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: Negotiating During Interview
• Caselet 2: Decision Making at Swift Technologies

Chapter 15 Stress and Time Management

• Introduction
• Stress in Today’s Time
• Ways to Cope with Stress
• Steps to be Taken in the Organisations
• Summary
• Chapter Review
• Short Questions
• Analytical Questions
• Resources for Further Reflections
• Caselet 1: The Stressed CGM of Maruti Udyog
• Caselet 2: ‘Idle’ Operations Manager of a Steel Plant, Dinesh

Bibliography

Index