Lean Six Sigma for Dummies 2ed
ISBN: 9788126551002
320 pages
For more information write to us at: acadmktg@wiley.com
Description
Fine-tune your business processes and maximise the quality and efficiency of your organisation.
If you want to make your organisation or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level. Lean Six Sigma For Dummies outlines the key concepts of this strategy in plain English and explains how you can use it to get the very best out of your business. This second edition includes:
• Lots of extra tools and techniques for implementing Lean Six Sigma
• New guidance on policy deployment
• New guidance on managing change in your organisation
• Useful techniques for choosing which projects to tackle with Lean Six Sigma.
Introduction
Part I: Lean Six Sigma Basics
Chapter 1: Defining Lean Six Sigma
Chapter 2: Understanding the Principles of Lean Six Sigma
Part II: Working with Lean Six Sigma
Chapter 3: Identifying Your Customers
Chapter 4: Understanding Your Customers' Needs
Chapter 5: Determining the Chain of Events
Part III: Assessing Performance
Chapter 6: Gathering Information
Chapter 7: Presenting Your Data
Chapter 8: Analysing What's Affecting Performance
Part IV: Improving the Processes
Chapter 9: Identifying Value-Added Steps and Waste
Chapter 10: Discovering the Opportunity for Prevention
Chapter 11: Identifying and Tackling Bottlenecks
Chapter 12: Introducing Design for Six Sigma
Part V: Deploying Lean Six Sigma
Chapter 13: Leading the Deployment
Chapter 14: Selecting the Right Projects
Chapter 15: Understanding the People Issues
Part VI: The Part of Tens
Chapter 16: Ten Best Practices
Chapter 17: Ten Pitfalls to Avoid
Chapter 18: Ten Places to Go for Help
Index