Key Performance Indicators for Dummies
ISBN: 9788126554683
320 pages
For more information write to us at: acadmktg@wiley.com
Description
Key Performance Indicators (KPIs) help organizations understand how well they are performing in relation to their strategic goals and objectives. KPIs offer a framework to learn about the success of individuals, teams, projects and organizations - and help create a culture of high performance. In this book you'll find the essential Indicators that are useful to all kinds of businesses - plus guidance on how to develop your own unique KPIs that best suit your organization or industry. You'll also find a wealth of guidance for how best to use KPIs to drive performance in your business.
Introduction
Part I: Getting Started with Key Performance Indicators
Chapter 1: Introducing Key Performance Indicators (KPIs)
Chapter 2: Types, Targets and KPI Mistakes
Chapter 3: Creating a Culture of Fact-Based Decision-Making
Chapter 4: Organizing Your KPIs
Part II: Implementing and Using KPIs Effectively
Chapter 5: Developing a KPI
Chapter 6: Use it or lose it: Turning KPIs into Insights
Chapter 7: Spreading the Word: Reporting and Communicating KPIs Effectively
Part III: Developing Financial KPIs
Chapter 8: The Holy Grail of Business: Revenue and Profit KPIs
Chapter 9: The Ones You Can't Take Your Eyes off: Liquidity and Cash Flow KPIs
Chapter 10: Reporting to the Masters: Shareholder and Value-Added KPIs
Chapter 11: Measuring Your Financial Efficiency
Part IV: Developing Customer, Sales and Marketing KPIs
Chapter 12: The Customer is Always Right: Measuring Your Customer Success
Chapter 13: Measuring the Market and Your Place in It
Part V: Developing Operational and Internal Process KPIs
Chapter 14: Measuring Project Performance
Chapter 15: Measuring Internal Efficiency and Quality
Chapter 16: Measuring IT Performance
Part VI: Measuring Your Most Important Assets: Developing HR and People KPIs
Chapter 17: Measuring People Performance
Chapter 18: Measuring Human Resources Performance
Part VII: The Part of Tens
Chapter 19: Ten Tips for Developing Effective KPIs
Chapter 20: The Ten Biggest KPI Mistakes to Avoid
Chapter 21: The Top Ten KPIs to Use
Index