Business Skills All-In-One for Dummies

Description

Business Skills All-in-One for Dummies is your complete guide to perfecting your communication, management and organizational skills. Inside you'll find simple techniques for improving your performance at work - everything from presentation skills, project management, persuading and influencing people, motivating, managing your workload, managing a team & much more. No other book offers you this much in one volume. It's like having a whole team of business, communication & management experts sitting on your bookshelf...but much less crowded!

About the Author

Kate Burton runs a successful international coaching practice working with clients such as Hewlett-Packard

Table of Contents

Introduction

Book I: Communicating Effectively

• Chapter 1: Creating Rapport

• Chapter 2: Seeing, Hearing & Feeling your way to Better Communication

• Chapter 3: Pushing the Communication Buttons

• Chapter 4: Exploring Body Language

• Chapter 5: Demonstrating Confidence in the Workplace

• Chapter 6: Asking the Right Questions and Listening with Intent

• Chapter 7: Gearing your Approach to your Audience: Understanding different Decision-Making Styles

• Chapter 8: Getting ready to make a Presentation

• Chapter 9: Using great visual aids in your Presentations

• Chapter 10: Negotiating powerfully from the Outset

Book II: Building your Commercial Acumen

• Chapter 1: Get the Right People on Board: Making the Million-Pound Decision

• Chapter 2: Feeling Confident with Accounting and Budgeting

• Chapter 3: Harnessing the Power of Technology

• Chapter 4: The Seven-Step Selling Cycle

• Chapter 5: Easing Into Change

• Chapter 6: Dealing with Risk and Uncertainty in Key Projects

Book III: Managing and Leading Others

• Chapter 1: Working Together in Teams and Groups

• Chapter 2: Tapping into Passion and Purpose

• Chapter 3: Tuning into Values

• Chapter 4: Managing Emotional States

• Chapter 5: Strengthening Relationships in Tough Times

• Chapter 6: Dealing with Ethics and Office Politics

• Chapter 7: Coaching through Conflict

• Chapter 8: Becoming an Engaging Leader

Book IV: Increasing Productivity and Performance

• Chapter 1: Leading People to Peak Performance

• Chapter 2: Making Goals Come Alive

• Chapter 3: Being an Expert at Performance Appraisal and Management

• Chapter 4: Project Management: The Key to Achieving Results

• Chapter 5: Looking at Staff Resources on Projects

• Chapter 6: Finding Your Motivation

• Chapter 7: Relax, it's Only Work! Stress in the Workplace

• Chapter 8: Getting Things Done with the Help of Others

• Chapter 9: Perfecting the Art of Delegation

• Chapter 10: Organizing Your Time and Your Tasks

• Chapter 11: Making the Most of Meetings

• Chapter 12: Dealing with Your Emails